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To access your Email account(s), you will need to configure your Email program
to use the following information:
Your POP3 Mail Server name is yourdomain.co.uk (replacing yourdomain.co.uk
with your own domain name). This server name will be the same no matter how many POP3 Email
accounts you choose to set up.
Please use your ISP's outgoing mail server. You will probably find that the name
begins with "smtp." or "post.". For example, if your ISP is Freeserve then the
outgoing mail server is likely to be "smtp.freeserve.net". If you are unsure about
this, please contact your ISP and ask for the name of their "SMTP server". In
the unlikely event that you do not have access to an SMTP server at all, please
contact us and we
will sort out an alternative for you.
When you first signed up with Efficient Hosting, we set up a default Email account
for you which is labelled as your "Main Account" in the
Add/Remove Accounts option of your
Control Panel. Unless you override this by setting up additional
Email accounts (see below), all Email sent to
anything@yourdomain.co.uk (where yourdomain.co.uk
is your own domain name and anything can be any name you wish) will be
stored in this account. This default account can be accessed using your normal web hosting
account User Name and Password (as included in your Welcome
Email). You may, of course, change your password
at any time from within your Control Panel.
If you choose to set up additional Email accounts, you may specify your choice
of Email address (at your master domain) and password for each account at the
time you create them (see below). Unlike your preinstalled
"Main Account", the user name(s) for any Email accounts you add yourself will
include your domain name and will be of the form name@yourdomain.co.uk.
Your Email program will attach the name and Email address which you specify to
all mail you send out. This allows you to send mail "from" your Efficient Hosting
Email address by using your ISP's outgoing mail server. Any replies will be
automatically sent to the name and Email address you specify.
We have given more detailed instructions on where to enter each of these settings
for some of the more popular Email programs below. The Email clients covered are
Outlook (or Outlook Express), Netscape
Composer, Eudora and Claris. If
your preferred Email program is not listed, you should be able to find where to
key in these setting by looking for an "options", "accounts" or "preferences"
option. Again, please contact
us if you are having problems, and we will do our best to help.
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At Efficient Hosting we make it easy for you to set up additional Email accounts.
This can be useful if there are several different people or departments who will
be receiving Email. It allows you to store Emails which are addressed to different
users in separate mailboxes which may be downloaded independently.
Each Email account (or mailbox) may be accessed either using an E-mail program
on your local computer or through our web-based Web Mail feature.
It is important to realise that all mail sent to anything_at_all@yourdomain.co.uk
will reach your "Main" mailbox by default (unless a specific mailbox,
forwarder or autoresponder exists for this particular
address), so there is no real need to set up a separate mailbox for a_particular_name@yourdomain.co.uk
unless you want any mail sent to this address to be stored and accessed separately.
If you wish to create an additional POP3 account, go to your Control
Panel and choose the Add/Remove Accounts
option. You can then add a new Email account by clicking the Add Account link at
the bottom of the menu. The Email address you specify indicates which incoming Emails
will be stored in the mailbox for this account. To download the mail from any given
account, your Email program needs to be set up to use the appropriate user name (of the
form name@yourdomain.co.uk) and password for this particular account.
Here is an example:
Suppose you set up two additional Email accounts specifying the Email addresses
of simon@yourdomain.co.uk for one account and
susan@yourdomain.co.uk for the other.
Any mail sent to simon@yourdomain.co.uk would be stored in the mailbox
with username simon@yourdomain.co.uk.
Any mail sent to susan@yourdomain.co.uk would be stored in the mailbox
with username susan@yourdomain.co.uk.
Any mail sent to steve@yourdomain.co.uk for example (or anybody_else@yourdomain.co.uk
for whom a separate mailbox has not been created) would be stored in the default mailbox.
This is normally your "Main Account", which has the same user name as your web hosting
plan (without appending @yourdomain.co.uk), but this can be changed if you wish
(see next section).
To delete an email account you created previously, choose the Add/Remove
Accounts option and simply click on the word Delete next to the account you wish to delete. You
cannot delete the "Main Account", which corresponds to the user name you were
allocated for your web hosting plan, and is normally used as the Default or "catch-all" mailbox.
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To change the access password for an Email account, choose the
Add/Remove Accounts option and simply click
on the Change Password option next to the appropriate account. Then enter the
desired password in the New Password box and click the Change Password
button to confirm the change.
The "Main Account" uses the master password for your hosting
plan which may be updated via the Control Panel.
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When the server receives an Email sent to something@yourdomain.co.uk
it will first check to see if you have set up an Email account
(a POP3 mailbox), an Email forwarder or an
auto responder specifically for this address.
Any incoming mail which is "unmatched" by any mailbox, forwarder or auto responder
will be stored in your default Email account. This allows you to accept
Email sent to various different Email addresses (e.g. admin@mybusiness.com,
webmaster@mybusiness.com and sales@mybusiness.com) without having to set up (or
separately download from) a number of different POP3 accounts.
The default Email account is normally your "Main Account",
which has the same username and password as your web hosting plan.
You can override this if you wish by selecting another Email account to be the
default using the Default Address
option in your Control Panel. The default address may be changed to
an external Email address or the Email address of any mailbox at your master domain.
The option to modify the default address is particularly useful if you wish to have
all incoming mail (actually all "unmatched" mail) forwarded to an external Email
address (i.e. an address not based on your account domain name, such as the Email
address provided by your ISP).
You may wish to simply discard all "unmatched" mail.
To arrange this enter :blackhole: in the box, being sure to include the colons
on either side of the word blackhole. Please be aware that the :blackhole:
setting will cause all "unmatched" incoming mail to be automatically and permanently
deleted - you will never get to see it!
You may also find this option useful if you have any parked or pointed domains.
By default, any mail sent to parked or pointed domains will end up in the "main"
mailbox of your hosting account. If you prefer to be able to access the mail sent
to a particular parked/pointed domain separately from mail sent to any other domains at your
account, this can be done by changing the default address for this domain. In
order to change the default address for a domain other than your master domain,
simply select the appropriate domain name from the drop-down box when making
the change in your Control Panel. For more on understanding
and customising mail handling for parked and pointed domains, please refer to the
Parked/Pointed Domains section below.
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Email forwarders (or aliases) are Email addresses which forward or redirect to one
or more other Email addresses. They can either be set up to forward to an external
Email address or to another address at the master domain of your account. Forwarding
to another address at your master domain has the effect of placing the mail in the
POP3 inbox belonging to the address to which the mail is forwarded. This is
sometimes called aliasing and allows you to have various different Email addresses
all stored in a single inbox other than the default one.
You can set up as many Email forwarders as you like using the
Forwarders option in your
Control Panel. You shouldn't normally create a POP3 account
for the same address as that of a forwarder, unless you want to keep a copy in the
POP3 mailbox in addition to the copy being forwarded.
If you set it up this way and only download the forwarded Emails then the copies
left in the mailbox may eventually grow to use up all of the allocated disk space
for your account, so please be careful to avoid this happening.
Email forwarders may be set up for Email addresses based on any domain at your
account, including parked and pointed domains. Simply select the appropriate domain
name from the drop-down box when creating the forwarder.
You may wish to simply discard all mail sent to a particular address at one of your domains.
To arrange this enter :blackhole: in the target box, being sure to include the colons on
either side of the word blackhole. Please be aware that the :blackhole: setting will cause
all mail sent to the specified Email address to be automatically and permanently deleted - you
will never get to see it!
To delete an Email forwarder you created previously, choose the
Forwarders option and simply click on
the word Delete next to the forwarder you wish to delete.
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The Auto Responders option in your
Control Panel allows you to set up and edit auto responders
for any Email addresses at your domain(s). An auto responder will automatically
reply to any mail sent to a specified Email address with a predefined reply. Auto
responders are a good way of allowing your visitors to request standard information,
such as FAQs and price lists, simply by Emailing a special address such as
pricerequest@yourdomain.co.uk.
Another example of how they might be used is to send an automated message confirming
receipt of any enquiries, possibly even giving the current average reply time
and warning of any temporary administration backlogs.
Auto responders may be set up for Email addresses based on any domain at your account,
including parked and pointed domains. Simply select the appropriate domain name from
the drop-down box when creating the auto responder.
To delete an auto responder you created previously, choose the
Auto Responders option and simply click
on the word Delete next to the account you wish to delete.
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In addition to the main domain name of your account, you may have had
Efficient Hosting set up additional parked and/or pointed domains.
Parked domains make a single web site accessible using
alternative domain names. Pointed domains are pointed at
subfolders of your account and allow unique content to be displayed
for each domain.
By default, any mail sent to a parked or pointed domain will end up in the "main" mailbox
of your hosting account. This is the mailbox accessed using your main hosting account
user name and password, as given in your Welcome Email.
True mailboxes may only be created for your master domain (the main domain of your account),
but it is still possible to customise the handling of mail sent to parked/pointed domains.
This can be done by changing the default address for all mail sent to a given parked/pointed
domain which is unmatched by a specific forwarder or auto responder. Further customisation
can be achieved by creating forwarders for mail sent to specific Email addresses at
specific parked/pointed domains.
If you choose to change the default address for a parked/pointed domain then all (unmatched)
mail received at this domain will be forwarded to the specified address, instead of being
stored in the "main" mailbox of your hosting account. This default address may be an external
Email address, or the Email address of a mailbox at you master domain.
For example, if you wanted all (unmatched) mail sent to any Email address at
parked-domain.co.uk to be stored in a separate mailbox, you could arrange this by creating a
mailbox for parked-domain@masterdomain.co.uk and setting the default address for the
parked-domain.co.uk domain to be parked-domain@masterdomain.co.uk.
Forwarders may be used to forward mail sent to a specific address at a specific parked/pointed
domain to another address. As when changing the default mailbox, this forwarding address may
be an external Email address, or the Email address of a mailbox at you master domain.
For example, if you wanted all mail sent to steve@parked-domain.co.uk to be stored in a
separate mailbox, you could arrange this by creating a mailbox for
steve_at_parked@masterdomain.co.uk and a forwarder from steve@parked-domain.co.uk to
steve_at_parked@masterdomain.co.uk.
Auto responders may be set up for Email addresses at parked/pointed domains and will work in
exactly the same way as auto responders set up for your master domain. Simply select the
appropriate domain name from the drop-down box when creating the auto responder.
Any Email filters you set up using the Email Blocking option in your Control Panel will
apply to all domains at your account, including any parked or pointed domains.
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Start Outlook or Outlook Express. Click "Tools" and choose "Accounts". In the
"Internet Accounts" windows click "Add" and choose "Mail". Fill in your name and
click Next. Click "I already have an Email address that I'd like to use" and fill
in the your Email address. Click Next. On the "Email Server Names" page, check
that POP3 is selected from the drop-down box to give "My incoming mail server
is a POP3 server". The incoming mail server should be yourdomain.co.uk
(replacing yourdomain.co.uk with your own domain name). The Outgoing Mail (SMTP)
should be your ISP's outgoing mail server. Click Next. Enter your mailbox user
name in the account name field, and the password below. Click Next and then Finish.
You will probably wish to send Email using your Efficient Hosting Email account
by default, rather than your ISP Email address. To change the default Email account
in Outlook, simply select the required account in the Mail window (which may be
reached by selecting Tools > Accounts...), and then click "Set as Default".
After loading Netscape Messenger, choose "Edit" and then "Preferences". Select
"Identity" from the list on the left hand side and add your personal information
(only your name and Email address are required). Click on "Mail Server". The "Outgoing
mail (SMTP) server" should be set to the outgoing server of your internet service
provider. Your incoming mail server is yourdomain.co.uk (replacing
yourdomain.co.uk with your own domain name). Put your user name in the mail server
user name box. You will be prompted for your password when you first log on.
Start Eudora and select "Tools", then "Personalities". Right click the left-hand
side of the screen. Select "New". The "New Account Wizard" will appear. Type in
a name for this account and select Next. Select "Create a brand new email account"
and click "Next". Type in your name (not your Email address) and select "Next".
Type in the Email address you wish to use. Select Next. Type in the true user
name for this POP3 account (this is NOT an alias). Select Next. Select "POP" for
type of incoming mail server. In the "Incoming Mail Server" field, type yourdomain.co.uk
(replacing yourdomain.co.uk with your own domain name). Select Next. Select Finish.
Right-click on the new personality you just created, and select "Modify". In the
SMTP Server field, type the name of your ISP's outgoing mail server. Select OK.
Start Claris. Choose "Setup" and then "Internet Setup". The SMTP (outgoing mail)
server should be the server of your Internet Service Provider. In the "Account
Name" field, enter your domain name. Put your username and domain name in the
"Email Account" box.
Please follow the general instructions given in Setting Up Your
Email Program above. Feel free to contact
us if you need any help. Please include the name and version number of the
Email program you are trying to configure.
For all of the Email programs discussed above, there are many different configuration
options and settings you can change in order to customise the mail client for
personal use. For more information on these features, please consult your Email
program's documentation or help menus.
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Web Mail - Send and check your Email through your web browser.
Mailing Lists - Set up your own newsletter or discussion group.
Block Email - Useful for blocking unsolicited and unwelcome "spam" Email.
FormMail - Send form contents by Email using the FormMail script.
Sendmail - Location of the sendmail program which enables the sending of Email by CGI scripts.
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Customer Support Centre : Manual : Email
